What the fuck is it with NTL?

Just tried to upgrade my speed online. No idea what my username/password is, since I never use their email (atrocious uptime) or webspace (unable to FTP unless you're on their network).

So I went to their helpful "remind me of my username/password" page. Put in what I guessed was my NTL email, thinking they've give me the reminder question/answer thing.

And they came with

"An e-mail has been sent to [my address] containing your username and password."

WHAT THE FUCK USE IS THAT!?

posted by Blakey UK @ 10:16 pm